Reviews of Hotel Split 4 stars
Strozanacka 20, 21312 Podstrana, Croatia
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Reviewed: 3 October 2025 · Stayed in September 2025
Verified reviewService and bars could be better
Thank you for taking the time to share your feedback with us. We truly appreciate all guest comments, as they help us identify areas where we can improve. We’re sorry to hear that our service and bar facilities did not meet your expectations. Providing warm, attentive service and high-quality amenities is very important to us, and we regret that your experience did not reflect the standards we strive to maintain. Please rest assured that your comments have been shared with our management team, and we are already reviewing possible improvements both in staff training and in the overall offering at our bars. Your input helps us take concrete steps toward creating a more enjoyable and seamless experience for all our guests. We hope you might consider giving us another opportunity in the future to offer you a stay that more closely matches both your expectations and the level of service we aim to provide.
Thank you for taking the time to share your feedback with us. We truly appreciate all guest comments, as they help us identify areas where we can improve. We’re sorry to hear that our service and bar facilities did not meet your expectatio… Show more
Reviewed: 30 September 2025 · Stayed in September 2025
Verified reviewReviewed: 17 September 2025 · Stayed in September 2025
Verified reviewLoved the beach front location, very relaxing along the beach and the rooftop pool. There is lots of lovely restaurants within walking distance. Our room had an amazing view! Also within close proximity to the old town/ harbour where you can take boat trips to other islands or enjoy sightseeing there.
It would be better if the hotels restaurant was open on the rooftop, however we made use of the Havana restaurant along the beach front.
We appreciate your wonderful feedback! It means a lot to us that you enjoyed your time with us. Our goal is to provide an outstanding experience for every customer, and we're thrilled that we accomplished that with you. We're committed to delivering exceptional service, and your positive review serves as a great motivation for our team. Thank you for your trust in us, and we can't wait to have the opportunity to serve you again soon. Your satisfaction is our utmost priority, and we'll continue to go above and beyond to meet your expectations.
We appreciate your wonderful feedback! It means a lot to us that you enjoyed your time with us. Our goal is to provide an outstanding experience for every customer, and we're thrilled that we accomplished that with you. We're commi… Show more
Reviewed: 14 September 2025 · Stayed in September 2025
Verified reviewGreat location on the beach and easy to get to from the city. Helpful and friendly staff. Great breakfast. The rooms were spacious, spotlessly clean, modern and well furnished.
We appreciate your wonderful feedback! It means a lot to us that you enjoyed your time with us. Our goal is to provide an outstanding experience for every customer, and we're thrilled that we accomplished that with you. We're committed to delivering exceptional service, and your positive review serves as a great motivation for our team. Thank you for your trust in us, and we can't wait to have the opportunity to serve you again soon. Your satisfaction is our utmost priority, and we'll continue to go above and beyond to meet your expectations.
We appreciate your wonderful feedback! It means a lot to us that you enjoyed your time with us. Our goal is to provide an outstanding experience for every customer, and we're thrilled that we accomplished that with you. We're commit… Show more
Reviewed: 11 September 2025 · Stayed in September 2025
Verified reviewClean and tidy in a great location on the beach with great views and easy access to public transportation. The beachside Havana bar and restaurant had a good choice of food with great service. We got upgraded to a suite which was excellent with a separate bath tub area in the bedroom, walk-in shower room, lounge, and fancy electronic WC!
Strange layout with + and - floors making location of the facilities confusing. Rooftop restaurant not open. Rooftop terrace had only a handful of seating/ sun loungers (non reclining) and small plunge swimming pool.
Thank you so much for your excellent review and for taking the time to share your impressions. We appreciate your feedback regarding the floor signage. The use of "+" and "–" designations is intended to help navigate between our main levels and rooftop areas, but we understand it may be unfamiliar to some guests, plus sign means above reception, while sign - means below reception floor. While our rooftop restaurant may not have been open during your visit due to seasonal scheduling, we hope you were still able to enjoy the beautiful views and relaxing atmosphere. We’d also like to clarify that our rooftop pool is generously sized for a hotel of our category and is designed to offer a refreshing and scenic spot for swimming and relaxation. We are, however, looking to improve the seating options and layout on the terrace to ensure more comfort for all our guests. Once again, thank you for your positive comments and helpful suggestions. We hope to welcome you back in the future! Warm regards,
Thank you so much for your excellent review and for taking the time to share your impressions. We appreciate your feedback regarding the floor signage. The use of "+" and "–" designations is intended to help navigate be… Show more
Reviewed: 9 September 2025 · Stayed in September 2025
Verified reviewThe view & room size is sensational however sadly too many other things let the hotel down significantly.
The maintenance at the hotel is sadly lacking. We had many issues on arrival that needed attention. The doors from the car park to the hotel cannot be accessed from the outside yet there is a sign saying key card entry for guests. This necessitates going round to the front entrance. I mentioned this to reception & the maintenance person standing chatting that the sign needs to be changed & they said they would mention it to the manager. The air conditioning in the room is controlled at reception & this is not mentioned in the room info. We spent the first night shivering trying to adjust the thermostat but nothing worked. Only found out the next morning that you have to tell reception what temperature you'd like the room to be. Also if you open your door it deactivates the Aircon & will only go back on by putting your key card in the slot. No mention of this in the info leaflet. The bath plug didn't work & after trying multiple times called the maintenance person & he was able to manoeuvre the spout so the plug would close. Housekeeping should've noticed that the spout controlling the plug wasn't in the correct position. The fridge in the room hardly kept anything cold even on the lowest setting. The carpet hadn't been vacuumed properly, found a used ear bud from a previous guest under the desk. The walls in the room are scuffed & chipped from guests luggage. Better maintenance is needed. Very limited sunbeds on the pool deck & are of a strange design. The back rest isn't adjustable so you either lie upright or flat.
Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are truly sorry to hear that your experience did not fully meet your expectations. Your comments are extremely valuable to us, as they highlight areas where we must do better to ensure a comfortable and seamless stay for all our guests. Regarding the air conditioning system, we understand your frustration and apologize for any discomfort you experienced. As part of our commitment to sustainability, our hotel uses a centralized climate control system that is managed through the reception. Additionally, the system temporarily automatically deactivates when balcony doors are open or when the room key card is removed, in order to reduce unnecessary energy use. This is a part of our eco-friendly initiative. We also appreciate your feedback on room cleanliness, maintenance issues, and the condition of furnishings. These are all areas we take seriously, and we have shared your comments with the relevant teams for immediate review and corrective action. Please accept our sincere apologies for the oversights you encountered. With regards to the poolside loungers, we acknowledge the limitations in design and availability, and we are actively exploring ways to enhance guest comfort in this area as well. We are grateful for your candid observations and hope you will give us the opportunity to welcome you back in the future, so we can provide you with the improved experience you rightfully expect and deserve. Warmest regards,
Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are truly sorry to hear that your experience did not fully meet your expectations. Your comments are extremely valuable to us, a… Show more
Reviewed: 6 September 2025 · Stayed in August 2025
Verified reviewroom and localizacja
All common areas in the facility were closed, there was no equipment at the pool or terrace, all bars were closed
Thank you for taking the time to share your feedback. We’re happy to hear that you were satisfied with your room and the location of our property. We sincerely apologize for the inconvenience caused by the closure of our shared areas during your stay. Due to specific operational decisions this season, our bar is currently not in service, and some outdoor amenities—such as pool and terrace equipment—were temporarily unavailable. We understand how this may have impacted your overall experience and are truly sorry for any disappointment it caused. Please know that we are working to enhance the guest experience going forward and appreciate your understanding. Your feedback is very valuable to us, and we hope to have the opportunity to welcome you again in the future under better circumstances.
Thank you for taking the time to share your feedback. We’re happy to hear that you were satisfied with your room and the location of our property. We sincerely apologize for the inconvenience caused by the closure of our shared areas durin… Show more
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewSea View was amazing! Clean, spacious room that had both a bath and a shower. The bed was very comfortable, and the location was quiet and convenient. The staff were polite.
The curtains didn’t block out the sunlight, so the room was very bright in the morning and it disturbed our sleep. The air conditioning was controlled by reception, which was inconvenient. Some amenities also weren’t working properly, the towel heater and the bathroom plug didn’t function. Additionally, there were no spoons provided in the room.
Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the beautiful sea view, the spacious and clean room, as well as the comfort of the bed and the peaceful location. We also appreciate your kind words about our staff. We’re sorry to hear about the inconveniences you experienced. Please note that the air conditioning is centrally controlled from the reception, and our team is always available to adjust the settings upon request. Regarding the curtains, your comment has been noted and we will look into possible improvements to ensure better light control in the rooms. We also apologize for the technical issues with the towel heater and the bathroom plug – our maintenance team has been informed and will address these matters. Lastly, while the rooms may not be equipped with spoons by default, they are always available upon request at the reception, in the bar, or during breakfast service. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you again in the future.
Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the beautiful sea view, the spacious and clean room, as well as the comfort of the bed and the peaceful location. We also appreciate your kind words about … Show more
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewThe only thing we liked was the view from the window, it was really nice
When we booked this hotel through Booking.com, we received a message from the hotel saying: “Prepare for a delightful experience of comfort, luxury, and warm hospitality.” That sounded nice and promising. Unfortunately, the reality was completely different. From the very beginning, the front desk staff was rude. When I asked if there were any room options available so we could choose the one we liked most, the receptionist rolled his eyes and mocked us with the answer “of course not.” At that moment, we realized this was far from a luxury hotel, even though we had paid a significant amount of money. We tried not to let it ruin our mood, thinking maybe the employee was just tired. However, when we entered the room, we understood that all the “luxury” wording in their messages was just marketing tricks and deception. The hotel was outdated, poorly maintained, and most of all - dirty. The carpet was absolutely disgusting: extremely old, worn out, and dirty to the point where it felt unpleasant to even walk barefoot. In several places it looked filthy, almost like something you would expect to see in a homeless shelter. Walking on it gave us constant discomfort and disgust, not only where stains were visible, but throughout the entire floor. This is simply unacceptable and unhealthy, old carpets collect dust, bacteria, and allergens that can harm guests’ health. In the morning, when other guests started leaving their rooms, every time they closed their doors, a gust of air would shake our door so strongly that it made loud banging noises for over an hour. We couldn’t sleep after a long and tiring trip from Trieste, Italy. Only after I pushed a chair against the door, the noise was reduced, but this is definitely not what a “luxury” hotel experience should be. The worst part happened on August 30th night: my fiancée injured her foot on a piece of sharp metal sticking out from under the bed frame. It pierced her foot deeply and hit a nerve.
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We would like to clarify a few points regarding your stay. Our front desk staff did not intend to be rude in any way. When you inquired about choosing a room, our receptionist explained that the hotel was fully booked at the time, and therefore, unfortunately, it was not possible to offer a choice of rooms. We regret if this response came across as dismissive — that was certainly not our intention. Please also note that we provided you with complimentary parking for the duration of your stay, and all your requests — including preparing the invoice issued to your company — were handled in advance and with care, exactly as you specified. Our team always aims to accommodate guest preferences as best as possible. Regarding the unfortunate incident with the metal part under the bed, we were not informed about this during your stay. Had we known that your fiancée had been injured, we would have immediately provided assistance and addressed the issue. Guest safety is extremely important to us, and we have since instructed our maintenance team to inspect all rooms thoroughly to prevent similar situations. We are also sorry to hear that the room condition did not meet your expectations. Cleanliness and guest comfort are top priorities, and your comments have been shared with our housekeeping team for immediate follow-up. We value your feedback, as it helps us improve. Please accept our sincerest apologies for any inconvenience. Should you choose to stay with us again, we would be glad to personally ensure that your experience is much more pleasant and aligned with the standards you expected.
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We would like to clarify a few points regarding your stay. Our front desk staff did not intend to be rude… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewAmazing views and location
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the incredible views and our unique location. It means a lot to us to know that these highlights made your stay special. We hope to have the pleasure of welcoming you back soon! Warm regards,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the incredible views and our unique location. It means a lot to us to know that these highlights made your stay special. We hope to have the pleasure of wel… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewservice, room, location of room
Swimming pool to small. Area was short of descent restaurants
Thank you for your lovely review! We're so pleased to hear you enjoyed your stay with us. We appreciate your feedback regarding the swimming pool and local dining options. While our pool is on the smaller side, we aim to keep it well-maintained and relaxing for our guests. As for restaurants, we completely understand your point and wanted to let you know that there are actually some great dining spots just nearby in Stobreč, only about 20 minutes on foot or a 5-minute drive or Uber ride from the hotel. It’s a lovely little area with a variety of local and Mediterranean cuisine worth exploring during your next visit. We hope to welcome you back soon!
Thank you for your lovely review! We're so pleased to hear you enjoyed your stay with us. We appreciate your feedback regarding the swimming pool and local dining options. While our pool is on the smaller side, we aim to keep it well-m… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewEverything
So far to downtown
Thank you so much for your wonderful review! We’re thrilled to hear that everything about your stay was perfect – that truly means a lot to our team. We understand your note about the distance from downtown, and while we may be a bit removed from the city center, many of our guests find the quieter surroundings to be a relaxing escape after a day of exploring. We also aim to make getting around as convenient as possible, and our team is always happy to assist with transportation options or local recommendations. We hope to welcome you back soon for another peaceful and comfortable stay!
Thank you so much for your wonderful review! We’re thrilled to hear that everything about your stay was perfect – that truly means a lot to our team. We understand your note about the distance from downtown, and while we may be a bit remov… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified review- the beds’ comfort, the bathroom, the cleanliness, the beach view - The rooftop with a breathtaking view and the pool - the beach right in front of the hotel - the kindness of the breakfast staff
- the TV was really outdated so we couldn’t watch anything as there were only local channels - the blinds weren’t blocking out the sun completely so we were awaken pretty soon in the morning. - the breakfast could have had more options, especially salty ones - sun beds weren’t offered to those staying at the hotel
Thank you for taking the time to share your review. We truly appreciate your kind words about the cleanliness of our hotel and the beautiful views from your room — we’ll be sure to pass along your compliments to our housekeeping team. At the same time, we’re very sorry to hear that certain aspects of your stay did not meet your expectations, and we sincerely apologize for any inconvenience you experienced. We regret that the television in the room and the limited channel selection did not meet your needs. Please note that all of our rooms have a satellite with a diverse arrange of programs, and the instructions to navigate to these channels are in the rooms. Regarding the window blinds, our rooms are fitted with blackout curtains intended to block out sunlight completely. We're sorry to hear they didn’t work as expected in your case, and we’ll have our team look into this. Your feedback about breakfast is also noted — we understand the importance of a diverse and satisfying meal to start the day, and your suggestion for more savory options will be shared with our culinary team. We would also like to clarify that sunbeds and umbrellas are offered to hotel guests at a discounted rate during the high season. Your comments help us to improve, especially in areas where guest experience may fall short. Should you wish to provide more details or discuss anything further — particularly regarding any service issues — please don’t hesitate to reach out to us directly at our official email. Thank you once again for your feedback and for choosing to stay with us. We hope to have the chance to welcome you again and provide a more seamless and enjoyable experience.
Thank you for taking the time to share your review. We truly appreciate your kind words about the cleanliness of our hotel and the beautiful views from your room — we’ll be sure to pass along your compliments to our housekeeping team. At t… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewAmazing views, lovely beach right downstairs. Cool bars and restaurants on the ground floor. Staff were so friendly. Loved the team on reception, and always got a hello from housekeeping / kitchen etc. The rooms are really nice, clean and spacious. AMAZING wellness room complimentary for hotel guests. Again, staff are super helpful and friendly. They helped us with multiple odd tasks throughout our stay (personal ventures included) which was really cool.
Shouldn’t have to pay $50 AUD per day to lay on a sunbed at the beach I paid $1,884.86 AUD (4 nights) to stay at. I know there’s beds by the pool, but people choose this hotel for the beach. We couldn’t wash or even iron clothes because the rates are way too high. Laundering your own clothes in Split can be a tourist trap. Invest in a shared laundry room for your guests. Breakfast also needs some love. The only sustainable food you can expect is egg and sausage. The rest is fruits, cheese and cereals etc. Not a heap of options really.
Thank you for taking the time to share your experience. We strive to create a positive and memorable experience for every customer, and your feedback validates our efforts. Your kind words inspire us to keep up the good work and maintain the high standards we set for ourselves. We’re truly sorry to hear that you found the pricing for our laundry services and sunbed rentals to be higher than expected. We always aim to offer a comfortable and enjoyable experience for all our guests, and your input helps us identify areas where we can improve. Please allow us to clarify that our laundry and sunbed rental rates are determined based on the quality of service, maintenance costs, and the convenience offered to our guests. That said, we understand that value perception can vary, and your comments will certainly be taken into consideration as we review our pricing structures. We truly appreciate your support and trust in our business. Should you need any assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again and providing you with more exceptional experiences.
Thank you for taking the time to share your experience. We strive to create a positive and memorable experience for every customer, and your feedback validates our efforts. Your kind words inspire us to keep up the good work and maintain th… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe location is EXECELLENT. Just on the beach. If waking up to the sound of sea is all you want, then this is the perfect location. Rooms are quite big compared to Europe. No Room service though. Eco hotel -- so AC is centrally controlled at 22C. Breakfast -- limited options. Easly Uber availability to Old Town. Lots of supermarkets around. Sunbeds are available on the beach at 25Euros for 2 with umbrella. Get charged to room.
No room service. Limited options in breakfast for vegetarians.
Thank you for taking the time to share your experience with us. We are truly pleased to hear that you enjoyed our exceptional beachfront location and that the sound of the sea contributed to a memorable stay. It is also wonderful to know that you found our rooms spacious and comfortable. We appreciate your feedback regarding the room service and breakfast options. As an eco-conscious hotel, we are committed to sustainable practices, which include central climate control to optimize energy usage. We understand this may not suit all preferences, and we value your comments as they help us improve. Your note about the limited vegetarian breakfast choices has been shared with our culinary team, as we are continuously working to enhance our offerings to accommodate a wider range of dietary needs. We're glad you found the nearby amenities and transportation convenient, and that you made the most of our beach facilities. It was a pleasure having you as our guest, and we hope to welcome you back in the future for another enjoyable seaside stay.
Thank you for taking the time to share your experience with us. We are truly pleased to hear that you enjoyed our exceptional beachfront location and that the sound of the sea contributed to a memorable stay. It is also wonderful to know th… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewOn the beach
Pool bar closed Breakfast medium quality
Thank you for sharing your impressions of your recent stay with us. We are glad that you liked our staff and our hotel beach front. We are also glad that you enjoyed your stay with us. We sincerely regret that the pool bar was not available during your visit. We understand how this may have affected your overall experience and truly appreciate your understanding. We're also sorry to hear that our breakfast did not fully meet your expectations. We strive to offer a variety of quality options to suit all tastes, and your feedback has been passed along to our culinary team as we continue to enhance our service. Guest feedback is incredibly important to us, and we value the opportunity to improve. We hope to welcome you back in the near future and provide you with a stay that meets your expectations. Warm regards,
Thank you for sharing your impressions of your recent stay with us. We are glad that you liked our staff and our hotel beach front. We are also glad that you enjoyed your stay with us. We sincerely regret that the pool bar was not availab… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewLoved every part of our stay with Hotel Split! Staff was friendly, nearby food was amazing, and our room was clean, comfy, and cozy! We will definitely be coming back
N/a
It's truly rewarding to know that we exceeded your expectations. Our dedicated team is committed to delivering top-notch service and creating memorable experiences for our customers. Your feedback encourages us to continue providing exceptional quality and striving for excellence in everything we do. Thank you for choosing us, and we sincerely appreciate your support. We can't wait to welcome you back and ensure that your future visits are just as remarkable.
It's truly rewarding to know that we exceeded your expectations. Our dedicated team is committed to delivering top-notch service and creating memorable experiences for our customers. Your feedback encourages us to continue providing exc… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewLocation, space, cleanliness, service
Breakfast spread, AC control
We appreciate your wonderful feedback! It means a lot to us that you enjoyed your time with us. Our goal is to provide an outstanding experience for every customer, and we're thrilled that we accomplished that with you. We're committed to delivering exceptional service, and your positive review serves as a great motivation for our team. Thank you for your trust in us, and we can't wait to have the opportunity to serve you again soon. Your satisfaction is our utmost priority, and we'll continue to go above and beyond to meet your expectations.
We appreciate your wonderful feedback! It means a lot to us that you enjoyed your time with us. Our goal is to provide an outstanding experience for every customer, and we're thrilled that we accomplished that with you. We're commit… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified review