Reviews of L'etoile Hella Inn 1 stars

Near train station just cross the road.

Toilet very smelly.

Close to the Kowloon Mosque

Poor quality of bed & bathroom No towel

The only positive thing about this place was the location nothing else

Where do I start? First of all? We couldn’t get into the apartment after travel Ing over 20 hours we had to wait around to be let in The place had a terrible musty smell We rented a room for two people. There’s barely enough room for one person in this room. No place to put your luggage no mirror no towels or toilet paper were in the room When we asked for a towel, we were given a hand towel that looked like a shammy ! The electrical panel from the ceiling was hanging off the roof The bathroom was disgusting No way do I consider myself a princess? I am a season travel but this was completely unacceptable for what I spent. I would’ve rather slept in a car. Seriously brutal

An excellent location conveniently situated near Tsim Sha Tsui MTR station, with a nearby bus stop providing access to bus service A21, offering direct routes to and from the airport. The area around the hostel is well-served with amenities, including a 7-Eleven, currency exchange facilities and numerous shops.

The bed was uncomfortably firm, and the pillows lacked adequate support. Additionally, the check-in kiosk was out of service, necessitating contact with staff via WhatsApp or WeChat - a cumbersome process, particularly given the fatigue from travel and the burden of luggage. I waited 15 to 20 minutes for a response about whether I could store my bags before the 3pm. check-in time, having arrived early at 1:30pm

There was nothing I liked about this place. I will not recommend it.

If I could rate this place a zero, I would, but the scale doesn't go far down enough. The room was incredibly overpriced for what it was. Im not a snob at all and am okay with a variety of different hotels, guesthouses etc but this place was 100% false advertising and made me feel like I'd been completely scammed. They did not advise us that their booking machine was not working prior to checking in so the communication there was pretty bad. The facilities listed a city vie, but the view went into their courtyard, so there was no natural light at all. The room was dirty with hairs in the sink, stains on the walls in the bathroom, sticky tape holding up shelves, rust everywhere, visible dust clogging up the air filter. And top this off, the front door had sign to say the room had been a sterilised. The sheets also had very old stains, the towels provided were so small, and the blanket was so plastic-y that even with the air conditioning on, we were sweating. It was also impossible to sleep - so many loud thuds and bangs that literally woke us up all through the night and everytime someone flushed the toilet it was so loud in our room that it also woke us up. We told the landlord we were going to a different hotel and that we would like a refund for the 2 nights we weren't going to stay (we'd booked for 3 nights) but we still haven't heard back from them or customer support from Booking.com. We ended up booking a 3-star hotel for a little bit more money than we wasted on this place. I am incredibly disappointed and frustrated by this experience and will be following up on a refund. I have a lot more photos of the room, too, but i can only upload 4...

Such a lovely hostel. It can be hard to find a good, cheap, clean, quiet hostel right on nathan road and this was perfect. Self check in is a nice bonus also.

nothing

Nothing

I got to the place earlier and they wouldn't let me check in before, so they have to stay for hours and so I paid 6 hours to be able to rest while they made the other bed available for me. When he arrived the bed was dirty, unmade. As if someone had slept there... I wrote on WhatsApp and no one answered me. since there is no one physically there. very badly

Good location

Cleanliness can have improvements. The customer line should be more responsive

None.

Is Filthy, Old and Too Small and uncomfortable, Towel provided is just a big paper towel.

Very authentic

Location

Too old, too small, smells not good.

The location is superb, really close to the MTR Tsim Sha Tsui and Victoria Harbour, but that's it. Nothing else is great.

Everything, from the staff to the room, the facilities, it's not clean at all and has many issues.

Great location.

Dirty bathroom and sheets. No cleaning during our stay. No decent towels.

Location - next to subway, many restaurants nearby staff - very helpful. I forgot the key for the building access, I called and the staff arranged someone to open the door for me immediately at 3am Room - small but clean

Good location

The room was super small, the bathroom was disgusting and I'm pretty sure it hasn't been cleaned in a long time. We had to clean and sanitize everything because it looked to filthy. Poor value for money!

Poorly managed property, I have not been given the proper to stay as picture in my booking.

Loo 9cation only,

good location

when we arrived, there was no one at the reception, phone was not picked up and no response on whatsapp so not possible to get in. bathroom not clean, very small room, no daylight, hard to find.

About the location. I really like it. It's very easy to traveling from the airport and also very close to anywhere in between.

The business management system is not good for the customer. However I think that they are listening to the customer's needs.