Hodnocení – Clown and Bard Hostel

Thank you for your feedback. We are glad you appreciated the price - value ratio of our hostel. As a historical building, we, unfortunately, do not have an elevator, and this information is publicly displayed multiple times in the description of the hostel. We are sorry to hear the cleanliness of common spaces desired more and we wish you have contacted our reception right away so we had the chance to take an immediate action. Safe travels, The Clown and Bard Team

Thank you for your feedback. We are glad you appreciated the price - value ratio of our hostel. As a historical building, we, unfortunately, do not have an elevator, and this information is publicly displayed multiple times in the descript… Zobrazit více

Thank you for your feedback. Unfortunately, in this case a new staff member mistakenly informed you that cash payment would be accepted. As clearly outlined in our policies, we are only able to accept card payments, and a valid card is also required for the security deposit. We sincerely apologise for the inconvenience this caused to your travel plans. This was an internal error, and we will be addressing it with our team to ensure that all staff fully understand and follow our policies in the future. Best regards, Clown and Bard Team

Thank you for your feedback. Unfortunately, in this case a new staff member mistakenly informed you that cash payment would be accepted. As clearly outlined in our policies, we are only able to accept card payments, and a valid card is also… Zobrazit více

Thank you for taking the time to leave a review. All property details, including the absence of an elevator, are accurately listed on Booking.com. We hope you enjoyed your trip and appreciated our team’s support. Safe travels, The Clown and Bard Team

Thank you for taking the time to leave a review. All property details, including the absence of an elevator, are accurately listed on Booking.com. We hope you enjoyed your trip and appreciated our team’s support. Safe travels, The Clown and… Zobrazit více

Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. Regarding breakfast, our property offers two separate rates: one that includes breakfast and one that does not. The rate you reserved was the one without breakfast, which is why an additional charge applied when breakfast was requested, as it was not included in the initial reservation. We also take your comment about noise very seriously. Please note that our hostel enforces strict quiet hours during the night to ensure all guests can rest comfortably. As we are located in a lively area, some ambient city noise can occasionally be heard, but we always do our best to maintain a peaceful environment. Safe travels, The Clown and Bard Team

Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. Regarding breakfast, our property offers two separate rates: one that includes breakfast and one that does not. … Zobrazit více

Thank you for your feedback. We want to remind all our guests that basic rules—such as not smoking inside the rooms and using the showers properly—are in place to ensure a clean, safe, and comfortable environment for everyone. Unfortunately, your stay involved multiple serious violations, including smoking indoors, using the shower as a toilet, and causing disturbances that required staff intervention. These behaviors impact not only the hostel but also other guests’ experience. We expect all visitors to respect these simple rules. We appreciate your previous stays and wish you better experiences in the future. The Clown and Bard Team

Thank you for your feedback. We want to remind all our guests that basic rules—such as not smoking inside the rooms and using the showers properly—are in place to ensure a clean, safe, and comfortable environment for everyone. Unfortunately… Zobrazit více