Towels are changed every 2 days, while cleaning takes place every 4 days.

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorisation by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.

Please note that the property can only accommodate dogs with a maximum weight of 20 kg or less. Fees apply on check in and a damage deposit is required.

Please note that a maximum of 1 pet is allowed per apartment.

Please inform the property in advance of your stay if you plan to bring a pet.

Please note that pets are only allowed in Standard Studio and Superior Family apartments, both located in block 2 of our property.

The roof-top pool has an age restriction, following the local health and safety regulations: it is for people 17+.

The guest will be required to provide a valid credit/debit card. A pre-authorisation of a minimum of EUR 50 and up to EUR 100 will be blocked until the guest departs from our property. No cash deposits are accepted.

Minimum pre-authorisation depends on the room type booked.

Upon check-out, we will refund the pre-authorised charge to the guest's card, but it may take longer depending on the guest's bank.

Please note that excavation works at the back of the complex started on October 19th, 2024, by third-party contractors. During this period, guests may experience some noise.

Please note that renovation work of the main lobby will be carried out from November 25th, 2025 to April 15th, 2026 from 08:00 to 18:00 daily.

Please note that small-scale works in a secluded area of our complex will be carried out from November 1st, 2025, to April 15th.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Luna Holiday Complex您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

该住宿不允许举办男性聚会、女性聚会或类似的聚会。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。

为应对新冠肺炎（COVID-19）疫情，该住宿当前正在采取额外的安全与卫生措施。

鉴于新冠肺炎（COVID-19）疫情，本店严格遵守保持社交距离的预防措施。

不得因新冠肺炎（COVID-19）隔离目的入住该住宿。

经营许可证号：AH/0199