Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

7 days before arrival the hotel will charge the full amount of the stay using the credit card provided. In case of late cancellation or no-show the credit card will be refunded with the full amount after deducting the one-night cancellation fee. Guests are advised that on Saturdays and on Jewish holidays check-in time may be delayed, and rooms will only be ready after 21:00 or even later. Please note that the water park might sometimes be closed during private events/celebrations. For information and opening hours, please check with the Hotel front desk. Separate gender access is enforced at times. Specific dates are available at reception. Limited on site parking is available on a first come first served basis. It is not possible to reserve a space. In the event of all our spaces being taken, it is possible to park within 100 metres of the Hotel on the road.

Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento.

Siete pregati di comunicare in anticipo a Shefayim Kibbutz Hotel l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione.