Guests are required to contact Vacancéole after booking to get all the necessary information regarding your stay (reception opening hours, accommodation address, additional services available, things to do in the area and other practical information). For more information regarding accommodation for guests with reduced mobility, please contact the property.

Guests planning to arrive outside of reception opening hours are requested to call the property in advance in order to arrange a check-in time.

Please note that only 1 pet per accommodation is allowed, for an extra charge of EUR 12 per day.

For stays from 1 to 3 nights, bed linen and towels are provided. Bed linen and towels change is possible upon request and for an extra charge.

End-of-stay cleaning is included in the rate, except for the kitchen area and dishes which must be cleaned by the guests.

For stays of 4 nights or more, bed linen, towels and end-of-stay cleaning are not included in the rate but are available for an extra charge.

For group bookings (5 units or more) group conditions may apply: prepayment of the total amount at the time of booking and cancellation possible up to 45 days before arrival. Please contact us for further information.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Résidence Vacancéole - Les Balcons d'Aix您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

到店时需支付损毁押金：€ 300。 该押金将通过信用卡收取。 退房后7天内此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将通过信用卡全额返还。