We’re looking forward to welcoming you at The Donna Portals in Mallorca, your Oceanfront Playground! To make your stay extra special and for any customisation, you might enjoy asking us before your arrival for: · Spa Treatments and Massages at our Donna Health & Spa to unwind and recharge (we recommend booking in advance) · Romantic details upon arrival for memorable moments as soon as you check-in at The Donna · Rates for Late Check-Out to linger a little longer in your room (subject to availability and will vary according to room booked) · Organize your stay with activities such as padel lessons close to the hotel, tennis courts, golf green fee to amazing courses in the island, boat rentals at the neighbouring Puerto Portals, private excursions and tours to the most special locations in Mallorca. · Private Airport Transfers · Car rentals: we have special arrangements with local rent a cars with great rates and your favourite car brands · Let us know your needs and we will be delighted to assist via our concierge and experience departments. Here are a few more helpful details: · Please inform The Donna Portals of your expected arrival time in advance. · All our beds are king or queen double beds, we do not have single beds. · If you haven't already booked your buffet breakfast for your stay, we have both options of buffet or a la cart menus should you decide on the spot, to provide the perfect start of your day and ease into your morning just how you prefer. · In our restaurants, we ask that guests wear as dress code a smart casual clothing, such as long trousers and closed shoes, for example. · The full amount of your stay will be settled at check-in together with a presentation of a valid credit card. · All guests are required to show a photo ID and those under the age of 18 can only check in with a parent or official guardian. · Special requests are subject to availability and additional charges may apply. Please use the Special Requests box when booking, or contact the property directly using the contact details in your reservation confirmation. · We love having small pets (up to 5 kg) stay with us — €45/day per pet applies—and to ensure everyone enjoys their stay, we have a few simple compliances required: pets should be carried in your arms or in a carrier when entering or leaving The Donna. They can be present in shared spaces such as our restaurants but always with a leash, and should never be left alone in the room unless secured in a carrier (and we are informed). We kindly ask that pets stay off beds, sofas, and chairs. Please bring your own cover if needed—and please refrain from using hotel towels for cleaning your pet or accessories. You’re responsible for any extra cleaning, damage, or hygiene issues, and if a pet’s behaviour disturbs others guests, we may need to discuss alternative arrangements. · Should we detect group bookings of more than 5 rooms, special conditions and supplements may apply and the hotel reserves the right to ask for prepaid stays or to cancel these bookings. License number: B56711252

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知The Donna Portals您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。

经营许可证号：B56711252